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Iniciar sesión / Registrarse El bucle 00Qsend Card QS·CQsend Link QS·LQsend Reach QS·RCRM de bolsillo QS·PPropuestas y firma electrónica QS·QTelemetría TXDe solo a MNC 1→∞Precios £Acerca de ABNotas de campo FNContacto @Centro de ayuda ?Integraciones INTEmpleo CREstado SYSSeguridad SECTodas las páginas IX
SUPPORT / HELP CENTER

Answers inseconds too.

The most-asked questions, by product and plan. Can't find it? Contact us - one working day, usually faster.

?.1GETTING STARTED

First steps

What is Qsend?
Qsend is a mobile-first sales app that combines digital business cards, link-in-bio pages, a pocket CRM, AI-personalised email & WhatsApp sequences, proposals with e-signature, and telemetry - all in one workspace.
How do I sign up?
Enter your email at /auth, we send a 6-digit code, you're in. No password to forget, no card required on Free.
What does onboarding cover?
Four steps: business details, purpose & audience, AI-generated templates (up to 5 for free), and review. Your workspace name becomes your first product, so sequences work from minute one.
Can I invite my team?
Yes, on Entrepreneur (up to 5 seats) and Business (5+ seats). Settings → People. Team members see contacts they created or were assigned; admins see everything.
Which devices are supported?
Qsend is a PWA that runs on iOS Safari, Android Chrome and any desktop browser. Install to home screen for offline drafting and native-feel navigation.
?.2QS·C / CARDS

Digital business cards

Do recipients need the app to save my card?
No. Your vCard QR opens in any phone camera and adds you straight to their native contacts. Your link page opens in any browser.
Can I change my QR colours without reprinting anything?
Yes. The QR encodes your live card, so restyle in QR Studio anytime. Anything already printed keeps scanning; it points at the same card.
What's the difference between Personal, Company and Event cards?
Personal is yours. Company is brand-locked and centrally managed by workspace admins (Business plan). Event cards are temporary and auto-tag every contact captured to that expo or campaign.
Can I download my card as PDF or image?
Yes. Open any card → download menu gives PNG (share) and print-ready PDF at business-card dimensions.
How many themes are available?
Free gets 4 themes and 6 typefaces. Paid plans unlock 15+ industry themes, all typefaces, exact-hex accent, and full QR Studio.
What's Brand Lock?
Business-plan admins can centrally set logo, colours and typography once. Every seat's cards and link pages inherit the brand; team members can't override it.
?.3QS·L / LINK PAGES

Link-in-bio

How many link pages can I create?
Free: 1 personal page. Solopreneur: unlimited personal. Entrepreneur/Business: multiple workspace pages, configurable per plan seat.
Can I use my own colours instead of a theme?
Yes. Background, text and accent each accept an exact hex value, on top of theme presets, layouts and typefaces.
Can I add an image carousel?
Yes, Entrepreneur+ can add a mobile-optimised carousel below the links: multiple images, autoplay interval, smooth transitions.
How do social links work?
Add one at a time from the dropdown (Instagram, LinkedIn, X, TikTok, YouTube, WhatsApp, etc). Icons render automatically; order is drag-and-drop.
Where do subscribe-form emails go?
Under Subscribers in your workspace. They're yours - export anytime, and every message you send them carries an unsubscribe line.
Do I get analytics on views and clicks?
Yes. Every page tracks views, unique visitors, link clicks and CTR. Signups from your link page are attributed to your referral code.
?.4QS·R / REACH

Email & WhatsApp sequences

Does the AI send anything without me seeing it?
Never. AI drafts your footer and starter templates once; you review and save. At send time, variables fill in and you tap send - you're always the sender.
How do WhatsApp templates actually send?
One tap opens WhatsApp with the message pre-filled from your template and variables. You hit send in the app; Qsend logs the send in telemetry.
Can I schedule multi-step sequences?
Yes. Each step has a delay in days. Assign a contact and Qsend queues step 1 today, step 2 in N days, and so on. You approve each WhatsApp send manually.
What if a contact has multiple emails?
Qsend sends to the first email only, on any given day. Extra emails are held to prevent double-touch until you configure them explicitly.
What happens if a scan misreads a card?
Every captured field is editable before anything sends. Fix it once; it's stored correctly for every future step of the sequence.
How does the manual WhatsApp queue work?
/whatsapp-queue lists everything due, in order. Tap a row → WhatsApp opens with the message pre-filled → send → next row. Great for batch follow-up on the train.
Can I generate templates with AI?
Yes. Free plan gets 5 AI-generated templates per product. Paid plans get unlimited generations for both email and WhatsApp.
?.5CRM & WORKLIST

Contacts & follow-up

How is my contact list private from teammates?
Team members only see contacts they created or were assigned. Notes are private to the creator unless flagged as an alert, in which case all assigned members see them. Admins see everything.
What is Worklist?
/worklist is your daily action list: calls, messages, emails, follow-ups. Completing an action (email sent, note added) automatically moves it to Done - no manual ticking.
Can admins assign contacts in bulk?
Yes. Contacts → select multiple → Assign → pick teammate. Assignment shows the creator and everyone else with access.
Can I leave a contact I've been assigned?
Yes. Open the contact → Leave contact icon. You'll be removed unless you're the creator. Alerts remain visible to the rest of the team.
How does deduplication work?
One master contact per company workspace. Each team member has their own private relationship & activity log against that master record.
Can I set custom reminders?
Yes. Add a one-off or recurring reminder on any contact. Notes flagged as alerts show a persistent red banner across the app.
Can I delete a contact?
Soft delete only, and only super-admins. Deletion is irreversible; schedules for that contact cancel automatically.
?.6BROADCAST

Bulk email & WhatsApp

What can I broadcast?
/broadcast supports Email (with attachments) and WhatsApp (group / segment). Filter contacts by product, tag, engagement, or last activity; preview; then send.
Is there a broadcast history?
Yes. Every broadcast is logged with recipients, delivery, opens and clicks. Rerun to a subset or copy to a new draft.
Do broadcasts count against my monthly send cap?
Yes - broadcast emails and sequence emails share the same monthly cap and shared workspace pool on team plans.
Can I attach files?
Email broadcasts accept attachments up to your plan's per-email limit. WhatsApp uses your device's native attachment flow at send.
?.7PROPOSALS

Documents & e-signature

Who can see proposal templates?
All workspace members can view and use every template. Only the owner (or an admin) can edit or delete their own. Mark a template Private to hide it from other members.
Who can see submitted proposals?
Team members see only proposals they created. Admins see everything in the workspace.
Can I preview and download templates?
Yes. Each template row has Preview (in-app modal) and Download PDF (signed layout with your brand). Line items, sections and theme are all rendered.
Do proposals support formatted text?
Yes. The section editor is a full WYSIWYG (bold, italic, headings, alignment, lists). AI Rewrite is available on every section.
How does e-signature work?
Send a proposal link, recipient reviews on any device, signs by drawing or typing, receives a signed PDF. You get notified and a signed copy stored in the workspace.
?.8TELEMETRY & ANALYTICS

What's happening

What does Qsend track?
Sends, opens, clicks, replies, WhatsApp send-logs, card scans, link-page views and subscribes. Everything is linked to a contact and a product.
Can admins see per-team-member performance?
Yes. /analytics has a Team Performance view: per-member KPIs, contact volumes, engagement trends and day-by-day activity.
Currency in analytics doesn't match my region.
Analytics use your Settings → Regional currency and date format. Change it and all pages refresh with the new symbol.
?.9PLANS & BILLING

Subscriptions

Is there a free plan?
Yes. Free forever: 100 sequence emails/month, 2 cards, 1 link page, 3 email templates, basic telemetry, 250 CRM contacts. No card required.
What are the paid plans?
Solopreneur (£5.99/mo, 2,000 emails), Entrepreneur (£8.99/user/mo, 5,000 emails, up to 5 seats), Business (£11.99/user/mo, 10,000+ pooled emails, 5+ seats). See /pricing for full comparison.
How does yearly-first pricing work?
All paid plans are billed yearly. Commit to 2 years to save 15%, 3 years to save 25%. Your per-seat rate is locked for the full term.
Is there a free trial?
No trial timer. Every account starts on the Free plan with no card required - upgrade to a paid plan whenever you're ready.
Can I add seats mid-term?
Yes. Pro-rated at your locked per-seat rate for the remainder of your term. A confirmation email is sent for every seat change.
How do I add or remove seats?
Settings → Plan → Add seats. You must type CONFIRM to proceed, so nothing is billed accidentally.
Do seats share the email pool?
Yes on Business. Every send (email, WhatsApp, AI generation) deducts from one shared workspace pool. Solopreneur/Entrepreneur use per-user caps.
What happens if I exceed my monthly cap?
Sends pause. You get a top-up prompt and can upgrade tier or wait until the next billing cycle. Nothing charges automatically.
What payment methods do you accept?
All major cards via Stripe, plus Apple Pay and Google Pay where available. Billing is in GBP by default; other currencies available at checkout.
Do I get an invoice / receipt?
Yes. Every charge sends a branded confirmation email from Qsend. All receipts are available at Settings → Plan → Receipts.
How do I upgrade or downgrade?
Settings → Plan → Change plan. Upgrades take effect immediately (pro-rated). Downgrades take effect at your next renewal.
How do I cancel?
Settings → Plan → Cancel. Access continues until the end of your paid term; no auto-renewal.
Do you offer refunds?
Within 14 days of first purchase, yes, no questions. After that, cancel to stop renewal; the current term isn't refunded.
Who can see billing settings?
Only workspace admins. Invited team members don't see Plan & billing at all.
?.10WORKSPACE & DATA

Privacy, export, deletion

How do I export everything?
Settings → email the full export to an admin address. Non-admins can't download .xlsx; they can only email to their own registered email, with a copy to the admin.
How do I delete my workspace?
Settings → Delete workspace. A 6-digit code is sent to your email, then deletion is permanent - schedules cancelled, access blocked.
Where is my data stored?
EU-region Postgres with row-level security. See /security and /gdpr.
Do you sell my data?
No. Qsend never sells contact or usage data. See /privacy.
Can I use my own email domain?
Yes, on Business. Add multiple domains and providers under Settings → Email domains, each with its own send limit; Qsend rotates within limits.
?.11TROUBLESHOOTING

Common fixes

I'm not receiving the login code.
Check spam, add hello@qsend.cc to contacts, wait 60 seconds and retry. Corporate mail filters can delay by a few minutes.
An email shows "sent" but recipient didn't get it.
Open /history → filter by that contact. Failures surface a plain-language reason (bounce, spam, invalid address). Fix the field and resend.
My QR code won't scan.
Increase QR contrast in QR Studio, or switch to a solid background. Very light accent colours can be unreadable under fluorescent light.
WhatsApp isn't opening from a template.
Make sure WhatsApp (personal or Business) is installed and the contact has a valid international-format phone number.
I've clicked Pay twice - was I charged twice?
No. Every payment uses an idempotency key and the button locks after one click. Reload the plan page to see the definitive status.